MANSUR GAVRIEL

US orders over $150 ship free via UPS Ground. UPS 2nd Day Air is $75. We do not ship to PO boxes or freight forwarders. International orders ship express with DHL for $25. Shipping to Canada is free on orders over $150.

US Orders
Orders ship within 3–5 business days, excluding weekends and holidays. Delivery times are 2–7 business days with UPS Ground or 1 business day with UPS 2nd Day Air.

International Orders
Orders ship within 3–5 business days. DHL Express delivers in 3–5 business days, though times may vary by country. Some orders may be fulfilled from our Italian warehouse. Please note we cannot support multi-warehouse shipments.

You will receive tracking details by email once your order ships, or you may log into your account. For any issues, please contact us within 72 hours of delivery.

Sales tax is applied at checkout for US orders. Duties and taxes for international orders vary by destination and may be due on delivery. These are non-refundable through Mansur Gavriel.

Full-price items may be returned within 14 days of delivery if unused, with tags and original packaging. Items discounted 25% or more are Final Sale. Footwear discounted 25% or more may be exchanged for size only. Refunds are processed within 4–7 business days.

US Returns
Returns for refund incur a $10 restocking fee, waived if exchanged. Access the returns portal here.

International Returns
Returns incur a $25 restocking fee and original shipping, duties, and taxes are non-refundable. Access the returns portal here.

Domestic exchanges are available through our portal. We do not accept international exchanges; please place a new order and return your original item.

Please note that our monogram service is currently not available as we are in the process of upgrading and improving our monogram experience. We look forward to reintroducing this to you soon.

A confirmation email is sent after purchase, followed by tracking once shipped. Orders cannot be edited or cancelled after submission.

Register to save information, view orders, and request returns or exchanges. Passwords can be reset through the sign-in page.

Subscribe via email or SMS to receive 15% off your first full-price order. Excludes monogram orders.

You may opt out of marketing emails at any time using the unsubscribe link at the bottom of all of our emails. You may opt out of marketing SMS by texting STOP at any time.

Items discounted 25% or more are Final Sale. No price adjustments are offered.

For specific product care inquiries, please email us at contact@mansurgavriel.com.

We are committed to your satisfaction and will address manufacturer defects on items purchased from MANSURGAVRIEL.COM reported within one year of purchase. Normal wear is not included. For purchases from other retailers, please contact them directly.

We accept all major debit and credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, Klarna, and region-specific methods.

International prices are shown in local currency based on current exchange rates.

Route protects your order against loss, theft, or damage during transit. The service can be added or removed at checkout and is optional. Should you purchase by accident, you can reach out to us at contact@mansurgavriel.com for a refund.

If your protected order is lost, damaged, or stolen, Route will replace or refund it based on your preference. Claims are reviewed within 1–2 business days.

You can submit a claim here. Once filed, Route’s support team will guide you through the process. For full details, visit Route’s policy page here.

Klarna lets you split your purchase into four interest-free payments. The first installment is charged when your order ships, and the remaining three are charged automatically every two weeks.

If your cart is eligible, Klarna will appear as a payment option at checkout. Klarna will notify you once each payment is processed.

You must be 18 or older, have a US-issued debit or credit card, a valid phone number, and a billing address in the country of purchase.

Klarna is available in the US, Canada, UK, Australia, New Zealand, Germany, Netherlands, Switzerland, Belgium, Sweden, Austria, Norway, Finland, Denmark, Spain, Italy, France, Ireland, and Poland.

Most major debit and credit cards are accepted, including Mastercard, Visa, AMEX, and Discover. Prepaid cards are not accepted.

Once your cancellation is confirmed, Klarna updates your payment schedule and refunds any amount due. Refund timing varies by financial institution.

Refunds are issued back to your original card within 14 days of the return or cancellation being processed.