Contact & FAQ

Return Policy

  • Handbags

    AT THIS TIME ALL HANDBAG SALES ARE FINAL. WE ARE CONSTANTLY ENDEAVORING TO IMPROVE OUR SERVICE AND AVAILABLE STOCK, BUT AT THIS TIME, DUE TO THE FINALITY OF YOUR PURCHASE, WE STRONGLY ENCOURAGE YOU TO EMAIL US AT CONTACT@MANSURGAVRIEL.COM WITH ANY PRIOR QUESTIONS OR CONCERNS. WE ALSO STRONGLY SUGGEST YOU PRECISELY NOTE MEASUREMENTS AND SCALE OF ALL PRODUCTS BEFORE PURCHASING. IN THE EVENT OF MANUFACTURING DEFECT, PLEASE EMAIL US AT CONTACT@MANSURGAVRIEL.COM WITHIN 48 HOURS OF RECEIVING YOUR BAG.

  • Shoes

    TO ACCOMMODATE ANY ISSUES WITH FIT, MANSUR GAVRIEL WILL ACCEPT SHOES FOR REFUND IN THEIR ORIGINAL CONDITION WITHIN 14 DAYS OF RECEIPT OF YOUR ORDER. RETURNED SHOES MUST ALSO INCLUDE THE ORIGINAL SHOEBOX AND DUST BAGS, AND MUST BE COMPLETELY UNWORN. ALL SHOES SHOULD BE TRIED ON ON A CARPETED, CLEAN SURFACE, AS SHOE SOLES WITH ANY SIGN OF WEAR WILL NOT BE ACCEPTED FOR A RETURN.

    ORIGINAL SHIPPING COSTS ARE NON–REFUNDABLE, AND A $10 FEE WILL BE APPLIED IF YOU CHOOSE TO USE OUR DOMESTIC RETURN LABEL. PLEASE NOTE THAT WE ARE UNABLE TO PROVIDE SHIPPING LABELS OR REIMBURSEMENT FOR INTERNATIONAL RETURNS, AND ANY DUTIES OR TAXES COLLECTED BY FEDEX UPON DELIVERY WILL BE NOT REFUNDABLE.

    MANSUR GAVRIEL RESERVES THE RIGHT TO REFUSE ANY RETURN ON MERCHANDISE THAT DOES NOT MEET THE ABOVE REQUIREMENTS. IF YOUR RETURN IS NOT ACCEPTED, IT WILL BE SENT BACK TO YOU AT YOUR EXPENSE AND A REFUND WILL NOT BE ISSUED. WE APPRECIATE YOUR UNDERSTANDING.

Shoe Size Guide

Size Guide

Italy/Europe 36 37 38 39 40 41
US & Canada 6 7 8 9 10 11
UK 3 4 5 6 7 8
China 37 38 39 40 41 42
Japan 23 24 25 26 27 28

ORDER MAXIMUM

  • DUE TO THE HIGH DEMAND FOR MANSUR GAVRIEL PRODUCTS, WE ARE CURRENTLY LIMITING PURCHASES TO TWO BAGS AND TWO SHOES PER CUSTOMER. PLEASE NOTE THAT WE ARE CURRENTLY UNABLE TO SHIP SHOES INTERNATIONALLY.

SHIPPING

  • We offer Free FedEx Ground Shipping for all orders to the 48 contiguous U.S. states.
  • SHIPPING RATES WITHIN THE USA WITH THE EXCEPTION OF ALASKA, HAWAII AND PUERTO RICO ARE AS FOLLOWS:
    FEDEX GROUND: free
    FEDEX STANDARD OVERNIGHT: $50.00

    FOR HAWAII, ALASKA AND PUERTO RICO, SHIPPING OPTIONS ARE AS FOLLOWS:
    FEDEX GROUND: $35.00

    FOR CANADA AS FOLLOWS:
    DHL Express: $30.00
  • INTERNATIONAL SHIPPING RATES FOR ONE BAG ARE AS FOLLOWS:
    EUROPE: $75
    ASIA: $75
    AUSTRALIA: $75
    MIDDLE EAST: $100
  • INTERNATIONAL SHIPPING RATES FOR TWO BAGS ARE AS FOLLOWS:
    EUROPE: $100
    ASIA: $100
    AUSTRALIA: $100
    MIDDLE EAST: $150
  • INTERNATIONAL SHIPPING FOR A LARGE WALLET IS $45 FOR ALL REGIONS.
  • International shipping is provided by FedEx or DHL and is not inclusive of duties and taxes. International customers are responsible for any duties and taxes that may apply. A tracking link directing you to their shipping portal will be sent to you via email once your order has shipped.
  • Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

CART

  • PRODUCTS ON WWW.MANSURGAVRIEL.COM ARE SOLD ON A FIRST COME, FIRST SERVED BASIS. WHILE YOU ARE IN THE PROCESS OF CHECKING OUT, YOU MAY RECEIVE A “SOLD OUT” NOTIFICATION IN THE EVENT ANOTHER CUSTOMER HAS COMPLETED THE PURCHASE OF THE LAST AVAILABLE ITEM.
  • YOUR ITEM IS NOT RESERVED ONCE YOU ADD TO CART. ONCE YOU BEGIN THE CHECKOUT PROCESS, THE ITEM WILL BE RESERVED FOR 5 MINUTES TO ALLOW YOU TO COMPLETE YOUR PURCHASE.

SOLD OUT

  • WHILE WE ENDEAVOR TO MAKE STOCK AVAILABLE TO ALL OF OUR CUSTOMERS, WE ARE CURRENTLY EXPERIENCING HIGH DEMAND. IF THE ITEM YOU ARE INTERESTED IN IS OUT OF STOCK, PLEASE EMAIL US AT CONTACT@MANSURGAVRIEL.COM REGARDING OUR NEXT ONLINE SHOP RESTOCK. WE DO NOT ACCEPT PRE-ORDERS OR WAITING LISTS AT THIS TIME, HOWEVER WE WOULD BE HAPPY TO DIRECT YOU TO ONE OF OUR RETAIL PARTNERS WHO MAY HAVE THE ITEM IN STOCK, OR WAITING LIST AVAILABLE. PLEASE REFERENCE OUR STOCKISTS PAGE FOR A CURRENT LIST OF OUR RETAIL PARTNERS.

PAYMENT

  • ALL PAYMENTS MADE ON WWW.MANSURGAVRIEL.COM ARE SECURE. ALL TRANSACTIONS ARE IN US DOLLARS. WE ACCEPT PAYPAL, VISA AND MASTERCARD. PAYMENT VIA BANK TRANSFER, CHECK OR COD ARE NOT ACCEPTED. WE DO NOT ACCEPT ORDERS VIA TELEPHONE AT THIS TIME. NEW YORK, NEW JERSEY AND CALIFORNIA STATE RESIDENTS WILL BE CHARGED SALES TAX.

PRODUCT CARE

  • FOR SPECIFIC PRODUCT CARE INQUIRIES, PLEASE EMAIL US AT CONTACT@MANSURGAVRIEL.COM. FOR A GENERAL OVERVIEW ON HOW TO CARE FOR MANSUR GAVRIEL PRODUCTS, PLEASE VISIT OUR CARE PAGE.

GUARANTEE

  • ALL MANSUR GAVRIEL PRODUCTS AND MATERIALS ARE MADE IN ITALY. YOUR SATISFACTION IS OF GREAT VALUE TO US, AND WE WILL REPAIR ANY AND ALL MANUFACTURING DEFECTS IN AS TIMELY A PERIOD AS POSSIBLE. OUR VEGETABLE TANNED LEATHER PRODUCTS ARE MADE WITH NATURAL, UNTREATED VEGETABLE TANNED LEATHER. THIS MEANS EACH SKIN IS UNIQUE IN ITS OWN SPECIFIC COLORING, MARKINGS, AND STRIATIONS, AND THE SURFACE IS SUSCEPTIBLE TO SCRATCHING. VARIATIONS IN SURFACE AND SCRATCHING ARE NOT VIEWED AS DEFECTS. 
  • MANUFACTURING DEFECTS ARE ASSESSED ON A CASE BY CASE BASIS WITH A VALID PROOF OF PURCHASE FROM WWW.MANSURGAVRIEL.COM OR ONE OF OUR AUTHORIZED RETAILERS. FAULTS PRESENTED WITHIN THE FIRST YEAR OF USE WILL BE CONSIDERED AND ADDRESSED AS SOON AS POSSIBLE. MANSUR GAVRIEL PRODUCT GUARANTEE IS VALID FOR ONE YEAR AFTER PURCHASE DATE.

Counterfeit

  • Mansur Gavriel prides itself on high-quality products made with the finest full grain leathers available. We work with family-owned tanneries and mills in Italy, thus allowing us to produce elevated and sumptuous leathers that will withstand the test of time and cherished for years to come.

    However, as a company, we are aware of the multiple dealers worldwide that sell counterfeit products and want to protect our customers from purchasing product that is not authentic. Our recommendation is to always purchase product during our website launches or through one of our retail partners, which are listed on our Boutiques page. Partners not listed on this page have not been vetted through Mansur Gavriel, and therefore, can be assumed as counterfeit.

    If you have purchased Mansur Gavriel product outside of the above parameters, we cannot assist in refunds and/or exchanges. We’d like to advise our customers to be cautious in their purchases and assist them in purchasing product directly from Mansur Gavriel or from our trusted retail partners. Kindly note that we cannot accurately advise on product authenticity that does not fall within these guidelines.

    We thank you for your understanding and encourage our customers to contact us with any questions by emailing: Contact@mansurgavriel.com

REGISTRATION

  • REGISTERING ON MANSUR GAVRIEL ALLOWS YOU TO CHECK ON THE STATUS OF YOUR ORDER, AS WELL AS FASTER CHECK OUT FOR FUTURE ORDERS. YOU CAN REGISTER IN THE UPPER RIGHT CORNER OF EVERY PAGE. ONCE YOU ARE A REGISTERED USER, SIMPLY SIGN IN TO ACCESS YOUR ACCOUNT.

NEWSLETTER

  • YOU CAN SIGN UP FOR THE MANSUR GAVRIEL NEWSLETTER AT THE BOTTOM LEFT OF EVERY PAGE. YOU WILL RECEIVE PERIODIC UPDATES ON NEW STYLES, EVENTS, AND RESTOCKS. YOU CAN UNSUBSCRIBE AT ANY TIME BY SELECTING “UNSUBSCRIBE” AT THE BOTTOM OF ANY NEWSLETTER.

CONTACT