MANSUR GAVRIEL

We offer free shipping for all orders over $150 USD with addresses within the United States, including Puerto Rico using UPS. Please note we do not ship to PO boxes or shipping/freight forwarders. UPS Ground orders over $150 qualify for free shipping, while UPS 2nd Day Air Delivery is available for $75.

For international orders, we offer express worldwide shipping using DHL for $25 USD and free shipping to Canada on orders over $150 USD. Please note we do not ship to PO boxes or shipping/freight forwarders.

Please allow 3–5 business days for order processing before shipment. You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays. International orders to select countries may be fulfilled from our Italian warehouse. Please note that we are currently unable to support multi-item orders shipping from both our United States and Italian warehouses. If you receive an error message at checkout, we recommend removing one or more items and placing separate orders for individual products to proceed successfully. Estimated shipping times are: UPS Ground Shipping (within the US): 2–7 business days; UPS 2nd Day Air (within the US): 2 business days; International DHL Express: shipping times vary per country, but please allow up to 3–5 business days for international orders.

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Mansur Gavriel account to check on your order status at any time. International orders that have been shipped can be tracked by clicking here. Please reach out to our team at contact@mansurgavriel.com within 72 hours upon the date of delivery for any issues with your shipment or item received.

For domestic orders shipping within the US, sales tax will be charged at checkout on orders shipping to the following states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia, Washington, Wisconsin.

For international orders shipping to a country on our DDP list, taxes and duties are able to be prepaid at checkout or are already included in the product price. The total is shown at checkout.

For orders shipping to a country on our DDU list, the order will be subject to duties and taxes upon receipt and payable by the customer. Please see our list of DDP/DDU countries below.

DDP Countries: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland (Republic of), Italy, Japan, Korea (South), Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom.

DDU Countries: Andorra, Anguilla, Armenia, Azerbaijan, Belarus, Bhutan, Bonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, F.Y.R.O.M. (Macedonia), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City State (Holy See), Zambia, Zimbabwe.

Please note that all duty and sales taxes are non-refundable through Mansur Gavriel. However, you may be able to recover these by contacting your local customs bureau directly.

We accept returns on full price merchandise that is unused, in the original packaging (including boxes and dustbags) with tags attached, and has a return request made within 14 days of delivery. Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. Please note, items purchased at a 25% or more discount are considered Final Sale and cannot be returned for a refund or exchange. All footwear purchased at a 25% or more discount are eligible for a complimentary size exchange only. Please allow up to 4–7 business days for refunds to be processed once your return has been received by our warehouse. For US orders, all sales taxes will be refunded. For international orders, shipping, customs duties and sales taxes are nonrefundable through Mansur Gavriel.

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Mansur Gavriel will seek to recover from the customer all costs or any fees incurred by Mansur Gavriel. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.

For return requests, please submit your return by accessing our Returns Portal here. Once you have submitted a return request, you will be provided with a shipping label and return authorization available via email or download at the time of the request with detailed return instructions. Original shipping costs are nonrefundable. Please do not ship your return back without a return authorization. It will not be processed. For US returns, a $10 restocking fee will be deducted from returns where a refund is processed. Please note that if you choose to exchange your order, the restocking fee will be waived.

For international returns, please be aware that original shipping costs, duties and taxes are nonrefundable, and a $25 fee will be deducted from your refund for any international return. When you have submitted your return request, a pre-paid return label and return authorization will be emailed to you. Please do not ship your return back without a return authorization. It will not be processed.

For domestic exchanges, please access our portal here. Please note, we do not accept international exchanges at this time; however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.

Please note that our monogram service is currently not available as we are in the process of upgrading and improving our monogram experience. We look forward to reintroducing this to you soon.

After placing your order, you'll receive a confirmation email. Once your order ships, we'll send a second email with tracking details. Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information, so please ensure all details are correct prior to purchasing. If you need assistance with anything from placing an order or a question about a product, please email us at contact@mansurgavriel.com.

Once your order is placed, we are unable to cancel or make any further edits. We do ask to please review your shipping/billing address and items carefully before submission.

To create an account, click Register in the upper right corner on any page. You will be able to create your profile, save shipping and billing information, view past orders and request returns and exchanges. Once you have created an account, simply click Sign In on the top right of the homepage to login. If you have forgotten your account password, please click "Forgot Password" when signing in to reset your password.

Sign up to our marketing list via email or SMS to be the first to know about new arrivals, promotions and special projects and receive 15% off your first order over $200 USD. Offer only valid on full-price purchases only and excludes resale items sold via MG Forever.

If you do not wish to receive marketing from Mansur Gavriel, you can unsubscribe at any time via the "unsubscribe" link at the bottom of any newsletter.

Items purchased at a 25% or more discount are considered Final Sale and cannot be returned for a refund or exchange. No price adjustments on previous purchases. Mansur Gavriel reserves the right to change, revise, or modify the terms and conditions of this offer at any time. Offer available at mansurgavriel.com only.

For specific product care inquiries, please email us at contact@mansurgavriel.com. For general information on how to care for Mansur Gavriel products, please visit our care page here: www.mansurgavriel.com/pages/care.

We are committed to your satisfaction and will address manufacturer defects on items purchased from MANSURGAVRIEL.COM reported within one year of purchase. Please note that our warranty does not cover normal wear and tear. For items purchased through other retailers, we kindly ask that you contact them directly. For all other inquiries, reach out to us at contact@mansurgavriel.com.

Mansur Gavriel accepts payment by debit card, credit card, Paypal, Amazon Pay, Apple Pay, G Pay, Amazon Pay, Klarna and other payment methods specific to your geographic location.

International pricing is calculated according to the current rate of exchange between the US currency on our website and the local currency of the specified shipping destination. We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the website.

Route's Package Protection is a solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route’s Package Protection service can be added or removed during checkout.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded per your preference. Claims will be reviewed for approval within 1–2 business days from filing. Need to file a claim? File here. Once you submit your claim, Route support will help you through the process. For further information regarding all of Route’s policies, please click here.

Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included. Reorders: Route will reorder the items depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping and taxes.

Marked As Delivered (Stolen): Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered. In some cases, the Route Support team may require a police report before moving forward with an order issue.

Stuck In Transit (Lost): For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged: Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered. For further information regarding all of Route’s policies, please click here.

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna in the checkout. Your purchase will be split into 4 interest-free payments. The first installment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

If your cart is eligible for 4 interest-free payments with Klarna, you will be able to select Klarna as a payment method during checkout. After your order is shipped, you will be charged for the first quarter of the total amount. Klarna will send a notification once the payment has been processed. You will be informed ahead of time before the next payments.

To sign up, you will need:

1. A US-issued debit or credit card
2. To be 18 years of age or over
3. An SMS-capable phone number
4. A mailing address that matches the ship to country

Klarna works in the following countries:

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Spain, Sweden, Switzerland, UK, and the United States.

Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, AMEX, Discover). Please note, prepaid cards are not accepted.

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Klarna will update your payments accordingly and you can check the status of your payments anytime via Klarna’s site or in your Klarna app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Klarna for further support.

If you have paid for your order with a card, the refund will be made to the same card. Returned or cancelled orders should first be registered with the online store. The refund will be processed within the next 14 days of the online store logging the returned or cancelled order.