FAQ

My Account

REGISTRATION

Registering on Mansur Gavriel allows you to create an account, which allows you to check on the status of your order, as well as faster check out for future orders. You can register for an account in the upper right corner of every page. Once you are a registered user, simply click sign in on the top right of the homepage to access your account. If you have forgotten your account password, please click "forgot password" when signing in to reset your password.

NEWSLETTER

You can sign up for the Mansur Gavriel newsletter at the bottom left of every page. You will receive periodic updates on new styles, events, and restocks. You can unsubscribe at any time by selecting "unsubscribe" at the bottom of any newsletter.

Ordering Online

To place an order, add an item to your cart and proceed to check out. Once your order has processed, you will receive an order confirmation e-mail. Once your order has shipped, you will receive a shipping confirmation e-mail with tracking information.

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

If you need assistance with your order or help locating a specific item or style, please e-mail us at contact@mansurgavriel.com.

CART

Products on www.mansurgavriel.com are sold on a first come first served basis.

Your item is not reserved once you add to cart. Once you begin the checkout process the item will be reserved for 5 minutes to allow you to complete your purchase.

SOLD OUT

While we endeavor to make stock available to all of our customers we are currently experiencing high demand. If the item you are interested in is out of stock please click waitlist on the product page and enter your email address to sign up to be notified when the item is back in stock.

SHIPPING & DELIVERY

DOMESTIC SHIPPING (WITHIN THE US)

We offer free FedEx ground shipping for all orders to the 48 contiguous U.S. States.

FedEx Ground: Free
FedEx Standard Overnight: $50
For Hawaii, Alaska, Puerto Rico: $25

INTERNATIONAL SHIPPING

We offer free express shipping to Canada and $25 international express shipping to the following countries in Europe, Asia, Australia and the Middle East:

Andorra, Australia, Austria, Bahrain, Bangladesh, Belgium, Brunei, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao, Malaysia, Malta, Monaco, Montenegro, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, Vietnam, Yemen.

Europe, Asia, Australia, Middle East: $25
Canada: Free
International Shipping for a Large Wallet Is $10 for All Regions.

If we do not currently ship to your country, please contact us at contact@mansurgavriel.com and we would be happy to direct you to a local stockist that carries our products.

DUTIES AND TAXES

International shipping is not inclusive of duties and taxes. Customers are responsible for any customs fees, duties, or taxes that may apply upon delivery. We advise international customers to confirm/calculate applicable duties and taxes before purchasing. Please contact us at contact@mansurgavriel.com for assistance.

TRACKING YOUR DELIVERY

A tracking link directing you to the shipper’s portal will be sent to you via email once your order has shipped.

ESTIMATED DELIVERY TIME

Orders placed before 1:00pm (ET) will be shipped out within 2 business days, regardless of shipping speed selected. Processing times do not include weekends or U.S. federal holidays.

FexEx Ground Shipping (within the US): 3-5 business days
FedEx Standard Overnight Delivery (within the US): 1 business day
Canadian Shipping: 3-7 business days
International Express Shipping: 7-15 business days

SHIPPING RESTRICTIONS

Please note we do not ship to PO boxes. Currently we do not ship shoes or clothing internationally.

RETURNS & EXCHANGES

Handbags

At this time all international orders are final sale.

Mansur Gavriel will accept returns for domestic handbag orders for refund in their original condition within 14 days of receipt of your order. Returned handbags must also include the original box, dust bags with original tags attached. Handbags with any sign of wear will not be accepted for a return.

If you would like to exchange your handbag for an alternate size, please e-mail shop@mansurgavriel.com.

SHOES

To accommodate any issues with fit, Mansur Gavriel will accept domestic shoe orders for refund in their original condition within 14 days of receipt of your order. Returned shoes must also include the original shoebox and dust bags, and must be completely unworn. All shoes should be tried on on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return.

If you would like to exchange your shoes for an alternate size, please e-mail shop@mansurgavriel.com.

CLOTHING

To accommodate any issues with fit, Mansur Gavriel will accept domestic clothing orders for refund in their original condition within 14 days of receipt of your order. Returned clothing must be completely unworn with original tags attached.

If you would like to exchange your clothing item for an alternate size, please e-mail shop@mansurgavriel.com.

GENERAL RETURN POLICY DETAILS

Original shipping costs are non–refundable, and a $10 fee will be applied if you choose to use our domestic return label. Please note that we are unable to provide shipping labels or reimbursement for international returns, and any duties or taxes collected upon delivery will be non refundable.

Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your
expense and a refund will not be issued. We appreciate your understanding.

REQUEST A RETURN

If you would like to request a return, please fill out the below form with your email address and order number. Once you have submitted your request, a return authorization and domestic shipping label will be sent to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.

PAYMENT

All payments made on www.mansurgavriel.com are secure. All transactions are in US dollars. We accept Paypal,Visa, American Express, Mastercard and Discover. Payment via bank transfer, check or COD are not accepted. We do not accept orders via telephone at this time. New York, New Jersey and California state residents will be charged sales tax.

SIZE GUIDE

Shoes

Italy/Europe 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
US & Canada 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
China 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
Japan 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29

Heel Sizes

10 mm 0.4 inches
30 mm 1.18 inches
40 mm 1.57 inches
65 mm 2.55 inches
110 mm 4.33 inches

Clothing

S/M/L XS S M L
Italy 38 40 42 44
US & Canada 2 4 6 8
UK 6 8 10 12
France 34 36 38 40
Denmark 32 34 36 38
Japan 1 2 3 4

For specific sizing questions, please contact us at contact@mansurgavriel.com.

PRODUCT CARE

PRODUCT CARE

For specific product care inquiries, please email us at contact@mansurgavriel.com. for a general overview on how to care for Mansur Gavriel products, please visit our care page.

GUARANTEE

All Mansur Gavriel products and materials are made in Italy. Your satisfaction is of great value to us, and we will repair any and all manufacturing defects in as timely a period as possible. Our vegetable tanned leather products are made with natural, untreated vegetable tanned leather. This means each skin is unique in its own specific coloring, markings, and striations, and the surface Is susceptible to scratching. variations in surface and scratching are not viewed as defects.

Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.mansurgavriel.com or one of our authorized retailers. Faults presented within the first year of use will be considered and addressed as soon as possible. Mansur Gavriel product guarantee is valid for one year after purchase date.

COUNTERFEIT

Mansur Gavriel prides itself on high-quality products made with the finest full grain leathers available. We work with family-owned tanneries and mills in Italy, thus allowing us to produce elevated and sumptuous leathers that will withstand the test of time and cherished for years to come.

However, as a company, we are aware of the multiple dealers worldwide that sell counterfeit products and want to protect our customers from purchasing product that is not authentic. Our recommendation is to always purchase product during our website launches or through one of our retail partners, which are listed on our Boutiques page. Partners not listed on this page have not been vetted through Mansur Gavriel, and therefore, can be assumed as counterfeit. If you have purchased Mansur Gavriel product outside of the above parameters, we cannot assist in refunds and/or exchanges. We’d like to advise our customers to be cautious with their purchases and assist them in purchasing product directly from Mansur Gavriel or from our trusted retail partners. Kindly note that we cannot accurately advise on product authenticity that does not fall within these guidelines.

We thank you for your understanding and encourage our customers to contact us with any questions by emailing: contact@mansurgavriel.com.

CONTACT

Thank you for your interest in Mansur Gavriel. Our customer service team will respond to all emails within 24-48 hours, Monday to Friday (10am-6pm EST) excluding holidays.

Please feel free to submit your inquiry to us using the below form, otherwise please email us at contact@mansurgavriel.com for further assistance.

E-Mail

For general customer service inquiries, please email us at contact@mansurgavriel.com. For inquiries specific to your purchase, please email us at shop@mansurgavriel.com. For wholesale inquiries, please use wholesale@mansurgavriel.com, and for press, press@mansurgavriel.com.

New York City Soho Store

134 Wooster Street, Soho
Monday through Saturday 11am – 7pm Sunday 12pm – 6pm
wooster@mansurgavriel.com
212-477-4093