RETURNS & EXCHANGES

Return Policy

More to Love spend and receive promotion return policy: All products purchased in the tiered promotion will only be eligible for exchange or store credit. Final sale products purchased during the promotion will remain final sale.

Holiday Return Extension: Orders placed between 11/21/24 and 1/16/25 are eligible to be returned until 1/31/25.

We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 14 days of purchase. Please note, items purchased at a 40% or more discount are considered Final Sale and cannot be returned for a refund or exchange. Complimentary size exchanges is only valid on U.S. purchases. All discounted footwear is eligible for return. 

All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging.

If your order was placed within the US, all sales taxes will be refunded. For International orders, shipping, customs duties and sales taxes are non-refundable through Mansur Gavriel. 

Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Mansur Gavriel will seek to recover from the customer all costs or any fees incurred by Mansur Gavriel. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. 

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse

Returning Your Order

  • US RETURNS:

For Domestic return requests, please submit your return request by accessing our Returns Portal here.

Once you have submitted a return request, you will be provided with a complimentary shipping label and return authorization available via email or download at the time of the request with detailed return instructions. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.

A $10 restocking fee will be deducted from returns where a refund is processed. Please note that if you choose to exchange your order, the restocking fee will be waived.

  • INTERNATIONAL RETURNS:

For International return requests, please submit your return request by accessing our International Returns Portal here.

Please be aware that original shipping costs, duties and taxes are non–refundable, and a $25 fee will be deducted from your refund for any international return. When you have submitted your return request, a pre-paid return label and return authorization will be emailed to you. Please do not ship your return back without a return authorization. It will not be processed.

Exchanges

For domestic exchanges, please access our portal here. Please note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.