Returns

Return Policy

At this time all handbag sales are final.
WE ARE CONSTANTLY ENDEAVORING TO IMPROVE OUR SERVICE AND AVAILABLE STOCK, BUT AT THIS TIME, DUE TO THE FINALITY OF YOUR PURCHASE, WE STRONGLY ENCOURAGE YOU TO EMAIL US AT CONTACT@MANSURGAVRIEL.COM WITH ANY PRIOR QUESTIONS OR CONCERNS. WE ALSO STRONGLY SUGGEST YOU PRECISELY NOTE MEASUREMENTS AND SCALE OF ALL PRODUCTS BEFORE PURCHASING.

IN THE EVENT OF MANUFACTURING DEFECT, PLEASE EMAIL US AT CONTACT@MANSURGAVRIEL.COM WITHIN 48 HOURS OF RECEIVING YOUR BAG.

For any issues with fit, Mansur Gavriel will accept shoes in their original condition for a refund only within 14 days of receipt of your order. Returned shoes must also include the original shoe box and dust bags, and must be completely unworn. All shoes should be tried on on a carpeted, clean surface, as shoe soles with any sign of wear will not be accepted for a return.  Original shipping costs are non-refundable, and please note that we are unable to provide shipping labels or reimbursement for international returns. Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet the above requirements. If your return is not accepted, it will be sent back to you at your expense and a refund will not be issued.  We appreciate your understanding.

Request a Return

If you would like to request a return, please fill out the below form with your email address and order number.  Once you have submitted your request, a return authorization will be given to you within 72 hours with return instructions. Please do not ship your return back without this authorization, as it will not be processed.