FAQ

Shipping & Delivery

SHIPPING DELAYS

The health and safety of our staff and customers is of the utmost importance. 

While our online store and warehouse are still operating at this time, please allow an additional 2-3 business days for all orders to ship at this time.

SHIPPING TIMES AND COSTS

US Orders:

We offer free shipping for all orders with addresses within the United States, including Puerto Rico using FedEx. Please note we do not ship to PO boxes. 

FedEx Ground: Free

FedEx Standard Overnight: $50

International Orders:

We offer $45 USD express worldwide shipping (FREE for orders over $700 USD) using DHL. Please note we do not ship to PO boxes. 

TRACKING YOUR ORDER

Once your order has shipped, you will receive an email confirmation with a tracking number. You can also log into your Mansur Gavriel account to check on your order status at any time.
International orders that have been shipped can be tracked by clicking HERE.

TAXES AND DUTIES

All orders shipped outside of the US (with exception of the EU, Canada, UK, Australia, South Korea and Japan) will be subject to Duties and Taxes upon receipt. Duties and taxes are displayed at the checkout where you can opt to pay taxes at check-out.

European Union, Canada, UK, Australia, South Korea and Japan prices include taxes and duties in the product price.

Please note that all duty and sales taxes are non-refundable through Mansur Gavriel. However, you may be able to recover these by contacting your local customs bureau directly.

ESTIMATED DELIVERY TIME

All orders placed before 1:00 pm (EST) will be dispatched within 1-2 business days. You will receive an email confirmation once the order has been shipped. Please note, processing times do not include weekends or U.S. federal holidays.

There may be additional processing delays during sale periods.

FedEx Ground Shipping (within the US): 3-5 business days
FedEx Standard Overnight Delivery (within the US): 1 business day
International DHL Express Shipping: 3-7 business days

IMPORTANT: Due to Covid-19 our couriers may be experiencing additional shipping delays. Please contact customer service at contact@mansurgavriel.com if you have any questions about your order.

DHL has suspended services to the following countries:
Armenia, Colombia, Greenland, Guinea Bissau, India, Libya, Mauritius, Nepal, Sao Tome & Principe, Somalia, Somaliland, Sri Lanka, Uzbekistan and Venezuela

Returns & Exchanges

RETURN POLICY

We accept returns on full price merchandise that is unused, in the original packaging and has a return request made within 30 days of purchase. Please note, items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund or exchange.

All items must be returned in perfect condition, unused, and with the original packaging (including boxes and dustbags) with tags still attached. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging. 

If your order was placed within the US, all sales taxes will be refunded. For International orders, shipping, customs duties and sales taxes are non-refundable through Mansur Gavriel. 

Mansur Gavriel reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued. 

For international orders, if an item is returned because a customer refused to pay for any import taxes or customs duties due payable, Mansur Gavriel will seek to recover from the customer all costs or any fees incurred by Mansur Gavriel. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us. 

Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse

IMPORTANT: Due to Covid-19, there may be additional delays for processing returns. Please contact customer service at contact@mansurgavriel.com if you have any questions about your return.

RETURNING YOUR ORDER

US Returns:

For Domestic return requests, please submit your return request by accessing our Returns Portal HERE.

Once you have submitted a return request, you will be provided with a complimentary shipping label and return authorization available via email or download at the time of the request with detailed return instructions. Original shipping costs are non–refundable. Please do not ship your return back without a return authorization. It will not be processed.

International Returns:

For International return requests, please submit your return request by accessing our International Returns Portal HERE.

Please be aware that original shipping costs, duties and taxes are non–refundable, and a $25 fee will be deducted from your refund for any international return. When you have submitted your return request, a pre-paid return label and return authorization will be emailed to you. Please do not ship your return back without a return authorization. It will not be processed.

EXCHANGES

For domestic exchanges, please access our portal HEREPlease note, we do not accept international exchanges at this time, however, we can recommend placing your new order now to reserve the item of your choice and send your current item back in the meantime.

Purchasing Online

Once your order is placed, you will receive an order confirmation. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Unfortunately, once an order has been placed, we are unable to make any changes to the order or shipping information so please ensure all details are correct prior to purchasing.


If you need assistance with anything from placing an order or a question about a product, please contact us via live chat or email us at contact@mansurgavriel.com

CREATING AN ACCOUNT

To create an account, click Register in the upper right corner on any page. You will be able to create your profile, save shipping and billing information, view past orders and request returns and exchanges. Once you have created an account, simply click sign in on the top right of the homepage to login. If you have forgotten your account password, please click "forgot password" when signing in to reset your password.

NEWSLETTER

Be the first to know about latest arrivals, updates, sales and promotions. You can unsubscribe at any time via the "unsubscribe" link at the bottom of any newsletter.

Payment

Mansur Gavriel accepts payment by debit card, credit card, Paypal, Amazon Pay, Apple Pay, G Pay, Amazon Pay, Klarna and other payment methods specific to your geographic location.

INTERNATIONAL PRICING

International pricing is calculated according to the current rate of exchange between the US currency on our website and the local currency of the specified shipping destination. 

We reserve the right to update such exchange rates regularly at our sole discretion, and you acknowledge that such updates may affect product pricing on the Website.

Product Care

For specific product care inquiries, please email us at contact@mansurgavriel.com 

For general information on how to care for Mansur Gavriel products, please visit our care page here www.mansurgavriel.com/pages/care

GUARANTEE & WARRANTY

All Mansur Gavriel products and materials are made in Italy. We pride ourselves on high-quality products made with the finest leather available. We work with family-owned tanneries and mills in Italy, thus allowing us to produce elevated and sumptuous leathers that will withstand the test of time, to be cherished for years to come.

Our vegetable tanned leather products are made with natural, untreated vegetable tanned leather. This means each skin is unique in its own specific coloring, markings, and striations, and the surface is susceptible to scratching. Variations in surface and scratching are not viewed as defects.

Your satisfaction is of great value to us and faults presented within the first year of use will be considered and addressed as soon as possible. Manufacturing defects are assessed on a case by case basis with a valid proof of purchase from www.mansurgavriel.com or one of our authorized retailers. 

For a list of our approved retailers please visit our Boutiques page. We encourage customers with any other questions on authentication to get in touch at contact@mansurgavriel.com

Size Guide

Shoes

Italy/Europe 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42
US & Canada 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12
UK 2 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9
China 36 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43
Japan 22 22.5 23 23.5 24 24.5 25 25.5 26 26.5 27 27.5 28 28.5 29

Heel Sizes

10 mm 0.4 inches
30 mm 1.18 inches
40 mm 1.57 inches
65 mm 2.55 inches
110 mm 4.33 inches

Clothing

S/M/L XS S M L
Italy 38 40 42 44
US & Canada 2 4 6 8
UK 6 8 10 12
France 34 36 38 40
Denmark 32 34 36 38
Japan 1 2 3 4

For specific sizing questions, please contact us at contact@mansurgavriel.com.

Contact

Thank you for your interest in Mansur Gavriel. Our customer service team will respond to all emails within 24-48 hours, Monday to Friday (10am-6pm EST) excluding holidays.

Please feel free to submit your inquiry to us using the below form, otherwise please email us at contact@mansurgavriel.com for further assistance.